Extended services, more attractive terms: MediaMarkt and Saturn launch new range of insurance products and extended warranties for electronic items

MediaMarktSaturn Germany is creating extra added value for its customers and strengthening the range and value of its service offerings with its new warranty and insurance services. Working in cooperation with well-known insurance and warranty specialists, the leading consumer electronics retail company is offering customers a clear, flexible range of services from which they can select individually tailored protection for their electronics purchases. Said Florian Gietl, CEO of MediaMarktSaturn Germany: “Our new warranty and insurance services start where legal warranties or manufacturers’ voluntary guarantees end. Thanks to cooperation with Aqilo and Zurich as well as SquareTrade, we have made our services in this area even more transparent and flexible. This enables us to respond to our customers’ needs in the best way possible. At the same time, we’re reinforcing and sustainably expanding our strategically most important growth area Services & Solutions.”

Powerful partnership with Aqilo, Zurich Insurance and SquareTrade

MediaMarktSaturn is working with experienced insurance partners in the shape of Aqilo, Zurich Insurance and SquareTrade. It decided to enter into partnership with them mainly because of their expertise and their successful track record of quickly and smoothly adopting existing processes.

Andreas Renner, CEO of Aqilo, had this to say: “Together with Zurich Insurance, we have formed a powerful team. It enables us to offer MediaMarkt and Saturn customers new, innovative products and services from a single source. This new form of cooperation centres around the customer and their current needs, and underlines the joint focus on practised service orientation.” “We look forward to working with strong partners in this growth segment. We will bring all our expertise to bear as one of the leading insurers in Germany and make an outstanding impression with our high level of customer focus,” added Dr. Carsten Schildknecht, CEO of Zurich Group Germany.

“Our partnership with MediaMarkt-Saturn brings our innovative services to Germany,” explained Kevin Gillan, Managing Director Europe at SquareTrade. “We are thrilled to enhance the insurance experience for MediaMarkt-Saturn customers by offering flexible plans to suit every customer and their insurance needs. In today’s world customers expect to receive quick resolutions, and that’s where our top-rated services come in.”

PlusGarantie: Additional warranty for up to five years

The PlusGarantie is a traditional extended warranty. It flexibly extends the warranty to three, four or five years depending on the product category. In partnership with Aqilo and Zurich, MediaMarkt and Saturn assume the manufacturer’s warranty for malfunctions as well as malfunctions caused by the wear and tear of original batteries, either by means of free repair or the refund of the original price if the item can no longer be fixed. Customers with a three-year PlusGarantie can if they prefer opt for an immediate replacement and receive a device of the same type and quality instead of having their item repaired. Warranties can be paid for in one go for the full term or in monthly premiums. One special feature of the subscription model is its duration. Although all warranties are initially taken out for twelve months, depending on the product category, this term can be flexibly extended in twelve-month increments. If no claims are made throughout this term, the customer also receives a premium refund.

The following warranty packages are available (in cooperation with Aqilo and Zurich):

All-round protection for mobile devices with PlusSchutz

PlusSchutz insurance policies are designed for mobile devices such as laptops, cameras, smartphones and so on. They cover damage caused by items breaking, falling or being dropped, or being damaged by natural elements such as moisture as well as the wear and tear of original batteries (after the manufacturer warranty has expired). Faulty devices are either repaired or replaced with reconditioned models. Optional protection against theft is available, too.

In the event of a claim, the insurance partner SquareTrade offers smartphone owners especially rapid assistance. They can use the while-you-wait repair service in their nearest MediaMarkt or Saturn store, or if they prefer, SquareTrade will collect the smartphone directly from the customer and repair it within 48 hours. Alternatively, customers can have a replacement phone sent overnight to an address of their choice anywhere in Europe.

As with the PlusGarantie packages, customers can normally choose between a fixed term with a single payment or a flexible term with monthly premiums.

Insurance packages for smartphones (in cooperation with SquareTrade):

PlusSchutz packages for mobile devices apart from smartphones can be taken out for a minimum 12-month period and can be flexibly extended in twelve-month increments.

Insurance packages for other items (in cooperation with Aqilo and Zurich):